Customer Service
Our Guarantees
Your satisfaction is our greatest concern.
Price Match Guarantee: If you find the same product for less at one of our competitors, we'll match their price. You don't have to spend your valuable time price shopping. We make it easy and affordable to order with us.
30-Day Money Back Guarantee: We are so confident in our products and services that we offer you this guarantee: We will give you your money back if you are not satisfied with any product returned to us within 30 days of purchase. Our #1 priority is getting you the best product. The right product. On time for your meeting. Manufacturers’ guarantees and warranties vary. But, if for any reason, you are not happy with your order, you can return unused merchandise within 30 days and receive a full refund (shipping not included). This guarantee may not apply to software, custom or imprinted items, unless it does not match the proof or sample. Returns are easy—just call, fax or email your request and an Account Manager will issue you an RMA number.
Customer Satisfaction Guarantee: We work hard to make sure that we treat you courteously, fairly and honestly. We know that you have important events and we’re here to help you plan those successfully. If for any reason you are not given the attention you deserve, we would like to know.
Production Time Policy
In-stock product orders received by 5:00pm CT Monday through Friday will ship from our Wisconsin warehouse the same day. Sample products now ship the following business day via USPS. If an item you order is on backorder, you will be contacted by an Account Manager the same day you place the order. Our Account Managers are available Monday through Friday 7:00am to 6:00pm CT. To get your question answered immediately call 877-626-3824 and ask for extension 134.
The production time for custom ribbons starts today if orders are received and approved by 9:00am CT. The production time for custom paper inserts starts today if orders are received and approved by 9:30am CT. The production time for all other custom products starts the day after the order is received and approved. Custom imprinted orders ship directly from the manufacturer. Rushes are available on most products. The fees on rushes vary depending on the product and the shipment date. Call for details 877-626-3824.
Shipping Policy
How is my order shipped? Our preferred shipping carrier is FedEx. You can use your own FedEx shipping number on orders. If you prefer to ship UPS, you must provide your own shipping number. You may choose FedEx Ground, 3-Day Select, 2-Day, Priority Overnight (by 10:30am) or Standard Overnight (by 4:30pm). In some, but not all municipalities, FedEx First Overnight (by 8:30am) is available. Saturday delivery, if available. All sample products ship the following business day via USPS. If you are unsure of the best choice for your order, ask an Account Manager. We cannot be responsible for delays in transit.
How much does it cost? We charge FedEx published rates plus a $3 processing and handling fee per order. If an order comes from more than one warehouse location, only one $3 processing and handling fee will be added. If you elect to ship your order via FedEx, the cost to ship your order by all available methods will be displayed when you checkout. You must select the desired method. Shipping costs will be added to your order at the time the order is placed.
What else should I know? We cannot ship to PO boxes. We can ship to military APOs. If First AM Service or Saturday delivery is available in the delivery zip code, they will appear as available ship methods in the checkout process.
When do orders ship? In-stock product orders received by 5:00pm CT Monday through Friday will ship from our Wisconsin warehouse the same day. All sample products ship the following business day via USPS. Custom order production times listed on the product pages are business days and do not include weekends. If an item you order is on backorder, you will be contacted by an Account Manager the same day you place the order. Our Account Managers are available Monday through Friday 7:00am to 6:00pm CT. To get your question answered immediately call 877-626-3824.
Can I track my order once it is shipped? Yes, once the boxes have gone into the shipper’s package stream, you will receive a tracking number via email. You can track the package on the shippers’ website.
What about shipping outside of the U.S.?
Canadian Customers: We ship all Canadian orders FedEx. Canadian customers are charged 5% GST and any applicable fees. The broker’s fee is included in both the ground and expedited methods. Canadian customers will be charged a duty on all products not made in the Americas. Call with questions.
All Other International Customers: We ship all international orders via FedEx. Customers in countries outside the U.S. and Canada are charged separately for all VAT, duties, shipping and brokerage fees. Next-day service to Puerto Rico is available but not guaranteed.
FedEx Ground Shipping Map from Verona, WI
Return Policy
Returns are simple and hassle-free! Please call your Account Manager at 877-626-3824 to receive an RMA number so that your return can be processed in the most efficient manner.
Manufacturers’ guarantees and warranties vary, but your satisfaction is our greatest concern. You have 30 days to return merchandise for full credit, refund or replacement. This guarantee does not apply to software, custom or imprinted items. We do our best, by providing free email proofs to you and order approvals, to make sure your custom product will be exactly what you ordered. Because of catalog printing limitations, colors may vary from actual product. Please call for a free color swatch or sample of any product if color is critical.
We work hard at making sure we treat you courteously, fairly and honestly. If for any reason you are not given the attention you deserve, we want to know.
Payment Policy
We accept VISA, MasterCard, American Express, Discover(NEW) and check. If you use a credit card, the card will be charged when the order is placed. The credit card charge will include shipping. Invoices will be mailed the day after the order is shipped. All invoices are due in 15 days. First time customers must prepay their first order.
If you would like to make purchases on account, you need to print this credit application, complete it and fax it to 800-233-9787. Our Accounting office will contact you within 4 working hours. If you have questions, you can email us at acctrec@pcnametag.com or call Accounting at 1-800-369-8106, ext 129 between 7:30am and 5:30pm CT. All invoices are due in 15 days. Shipping charges may be billed separately at the time of shipment.
All prices listed in U.S. Dollars.
Please remit payment in U.S. Dollars to:
PC/NAMETAG, Inc.
P.O. Box 8604
Madison, WI 53708
Wisconsin Tax Exempt Organizations
If you are a tax-exempt organization in the state of Wisconsin, you will need to call 877-626-3824 between the hours of 7:00am and 6:00pm CT to place your order. We must have a copy of your Wisconsin Tax Exempt Certificate in order to make your account tax exempt.
KPIs of Extraordinary Customer Service
We know that service is very important to our customers. It is essential in this fast paced world. Here is our pledge:
- All requests for printed catalogs received by 2:00 pm CT go out the same day
- All email requests to an Account Manager or to sales@pcnametag.com will be answered within 60 minutes
- Phone calls will be returned to customers within 60 minutes
- Returns will be processed and the customer account will be credited the same day it is received
- Art proofs will be provided to the customer within three hours of the request
Please contact ntopitzes@pcnametag.com if you have any questions about this policy
Software
Software is provided as-is. No warranties apply, including without limitation the implied warranties of merchantability and fitness for a particular purpose. PC/NAMETAG, Inc. will not be liable for any direct, indirect or consequential damages arising in connection with the furnishing, performance or use of products. All defective software products will be replaced immediately. Defective hardware will be repaired or replaced within warranty periods at our discretion.
Free Sample Policy
PC/NAMETAG is pleased to provide complimentary samples of our products to customers and prospective customers so that you may evaluate quality of our products. We strive to maintain an open policy while keeping costs as low as possible. PC/NAMETAG reserves the right to question and/or decline sample requests, or request a credit card for shipping costs should the sample request exceed our cost guidelines. Samples ship the following business day via USPS. Please note, only one sample per product per order, and a total of no more than 10 samples per order.
Artwork Policy: Unacceptable Content
pc/nametag, inc. reserves the right to refuse any submitted artwork or other submitted material deemed objectionable, in its sole judgment and discretion, and we reserve the right to determine what content is acceptable, in our sole judgment and discretion. The following general types of content are defined as unacceptable and will be refused, but this list is not all-inclusive and we reserve the right to reject items not fitting within the following list: pornographic, obscene or excessively profane content, content which is sexually inappropriate and/or of a harassing nature, content of a political or social nature which is inappropriate, of a harassing nature or in bad taste, and content which may adversely affect the reputation or image of pc/nametag, inc. or its officers, employees or owners if produced by us.
We reserve the right to reject any submitted item or artwork, in our sole judgment and discretion, if we deem such material to be inappropriate, even if the party providing such item, artwork or uploaded content believes that such material complies with this policy regarding appropriateness, as we reserve the right to make the final decision in our sole judgment and discretion as to appropriateness.
Privacy and Security
PC/NAMETAG Respects Your Privacy
Persons who supply us with their telephone numbers online will receive telephone contact from us only for information regarding an order they have placed online.
PC/NAMETAG, Inc. (the “Company” or “we”) desire to protect the privacy of its online guests at pcnametag.com and any other Company websites (the “Site”). This privacy policy (“Privacy Policy”) is intended to provide you notice of our information management practices, including the types of information gathered and how it is used and safeguarded. Your use of this Site constitutes acceptance of this Privacy Policy and the Terms of Use, which are hereby incorporated by reference.
Collection and Our Use of Information
We will collect no personally identifiable information about you when you visit our Site unless you voluntarily choose to provide that information to us. Any personally identifiable information that you provide to us via our Site will be used only for such purposes as are described either in this Privacy Policy or at the point of collection, such as to respond to your questions or comments, to register your product, to purchase products, to send you a requested brochure or to otherwise send information or products to you. The type of personally identifiable information we may collect from you when you choose to provide it may include your: name, physical address, e-mail address, credit card numbers, phone numbers, fax numbers, product serial numbers and organization name. If you provide contact information, we or our agents may contact you to clarify your comment or question, or to learn about your level of customer satisfaction with our services. We may use the information you give us to help us provide better products and service and to send you information or promotional materials if you request them. If you provide us with an e-mail address or fax number, we may send you e-newsletters and other electronic correspondence from time to time.
Sharing of Information
The Company may disclose personally identifiable information to third parties when it is required to complete a customer-requested transaction, delivery or to provide service. We also may disclose personally identifiable information about you to a subsequent owner or operator of our Site if we assign our rights and obligations regarding any of your information at the time of a merger, acquisition, or sale of all or substantially all of our assets or the Site's assets and/or services to a subsequent owner or operator. You will be deemed to have consented to the disclosure to, and use by, a subsequent owner or operator of such web site, and your continued use of the Site signifies your agreement to be bound by the Terms of Use and Privacy Policy of the Site's subsequent owner or operator.
The Company may also disclose personally identifiable information to third parties in the following instances: 1) we have been given your consent to disclose; 2) we have previously informed you of the disclosure, including by means of our Privacy Policy; 3) we are required by law or court order to disclose, or we believe in good faith that the law requires it; 4) disclosure is necessary to identify, contact, or bring legal action against, someone who may cause or be causing harm to, or interference with, our rights or property, other Site users, or anyone else; or 5) to respond to an inquiry, request or complaint that you have made. We may also use IP addresses in cooperation with internet service providers to identify users if we deem it necessary to comply with laws, to enforce compliance with this Privacy Policy or our Terms of Use, or to protect our Site, customers, or others.
Protection of Children's Personal Information
We do not publish content that is targeted to children. We do not intend to collect personally identifiable information from anyone under 18 and will not knowingly collect, maintain, or disclose such information
Statistical vs. Personal Information
Some non-personally identifiable information is collected and stored automatically when you visit the Site. If you do nothing during your visit but browse through the Site, read pages or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. Our system collects data in the server log that may include:
IP address
Domain name
Type of browser
Operating system
Pages viewed
Search requests
If you linked to our Site from another web site, that web site's address may be logged. We may aggregate this data and use it for statistical purposes. For example, the aggregated data helps us to determine the volume of our Site users' interest in areas of our Site. It also helps us understand how we can improve the navigation and content of our Site. We may disclose this information to third parties.
Use of Cookies
Non-personal information may also be collected with the use of cookies. "Cookies" are small text files a web site can use to recognize repeat users. When someone visits the Site, a cookie is placed on the customer's machine (only if the visitor's web browser has been set to accept cookies) or is read if the visitor has visited the Site previously. We may collect aggregated Site-visitation statistics using cookies.
Security
We will make reasonable efforts to ensure that whatever information you provide will be maintained in a secure environment. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us or from our Site, and you provide such information at your own risk.
Changes to Policy
We may, at any time, revise these policies by updating this posting. Your continued use of this Site indicates your acceptance of all revisions and you should, therefore, periodically visit this page to review these policies for changes. If you have any comments or questions about this policy, please contact us at info@pcnametag.com.
Consent to Processing in the United States
By providing any personally identifiable information to the Company pursuant to this Privacy Policy, all users, including, without limitation, users in the member states of the European Union, fully understand and unambiguously consent to this Privacy Policy and to the collection and processing of such information in the United States of America.
Contact Customer Service
Need to get in touch with us? Call or email us!
PC/NAMETAG, Inc.
124 Horizon Drive
Verona, WI 53593
USA
US and Canada
|
877-626-3824 |
US and Canada FAX |
800-233-9787 |
Great Britain – toll free |
British Telecom: 0800-890011
Mercury: 0500-890011 PC/NAMETAG Phone: 800-566-2223
FAX: 00-800-1-233-9787 |
All other International Orders |
608-845-1850
FAX 608-845-1860 |
Tech Support |
800-369-8622 |
Email
Business Hours
7:00am to 6:00pm Central Time
Monday through Friday
Holidays Excluded
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