The pc/nametag® Hassle-Free Return Policy

We appreciate your business and will handle your return immediately. Please call us at 1.800.206.4804 or email to receive a Return Merchandise Authorization (RMA) number so that your return can be processed efficiently.

Our return policy is based on three categories of merchandise:

  • Non-returnable: Customized or imprinted items and blank lanyards.
  • Returnable within 15 days: All technology products including, without limitation: printers, scanners, wireless technology, and accessories.  These products cannot be returned if they have been used. A restocking fee will apply to all technology products that have not been used but have opened boxes: 15% of the current retail price (25% for Datamax® brand products).
  • Returnable within 30 days: All other products.

Products in the 15-days and 30-days categories may be returned for full credit excluding shipping and handling charges.

Product Return Requirements

  • Return Merchandise Authorization (RMA) number must be written on the outside of the box with the exception of all printers. When returning printers please complete our return form and place inside of the product box. Return form is included with every invoice or available to download online.
  • • Items must be returned in the same increments they were sold.
  • • Returned items must be packaged in the original manufacturer's packaging (both inside and outside), including manuals, cables, warranty cards, etc.
  • • The returned item must be clean with no scratches or visible signs of use.
  • • Customer is responsible for all return shipping expenses.

Where to ship your return

124 Horizon Drive
Verona, WI 53593

Credit for Your Return

pc/nametag, Inc. will credit your account within 24 hours upon receiving the return and verifying acceptable condition. We will refund your account using the original payment method.

For additional help

Call our Sales Department at 1.800.206.4804 or email We will be happy to help you.

Need to make a return? Download a Return Form.