pc/nametag® Shipping and Production Policies
Production Time Policy
In-stock product orders received by 5:00pm CT Monday through Friday will ship from our Wisconsin warehouse the same day. Sample products now ship the following business day via USPS. If an item you order is on backorder, you will be contacted by an Account Manager the same day you place the order. Our Account Managers are available Monday through Friday 7:00am to 6:00pm CT. To get your question answered immediately call 877-626-3824 and ask for extension 134.
The production time for custom ribbons starts today if orders are received and approved by 9:00am CT. The production time for custom paper inserts starts today if orders are received and approved by 9:30am CT. The production time for all other custom products starts the day after the order is received and approved. Custom imprinted orders ship directly from the manufacturer. Rushes are available on most products. The fees on rushes vary depending on the product and the shipment date. Call for details 888-354-7868.
How is my order shipped?
Our preferred shipping carrier is FedEx. You can use your own FedEx shipping number on orders. If you prefer to ship UPS, you must provide your own shipping number. You may choose FedEx Ground, 3-Day Express Saver, 2-Day, Priority Overnight or Standard Overnight. In some, but not all municipalities, FedEx First Overnight (by 8:30am) is available; Saturday delivery, if available. All sample products ship the following business day via USPS. If you are unsure of the best choice for your order, ask an Account Manager. We cannot be responsible for delays in transit.
How much does it cost?
We charge FedEx published ship rates plus a $3 processing and handling fee per order. If an order comes from more than one warehouse location, only one $3 processing and handling fee will be added. If you elect to ship your order via FedEx, the cost to ship your order by all available methods will be displayed when you checkout. You must select the desired method. Shipping costs will be added to your order at the time the order is placed.
What about shipping outside of the U.S.?
Canadian Customers: We ship all Canadian orders FedEx. Canadian customers are charged 5% GST and any applicable fees. The broker's fee is included in both the ground and expedited methods. Canadian customers will be charged a duty on all products not made in the Americas. Applicable duties and additional customs fees are billed on credit terms of NET 15 days after shipment. Call with questions.
All Other International Customers: We ship all international orders via FedEx. Customers in countries outside the U.S. and Canada are charged separately for all VAT, duties, shipping and brokerage fees. Next-day service to Puerto Rico is available, but not guaranteed.
Do all of my stock items ship the same day?
For the most part, yes. There are usually 2 exceptions:
- If a stock product is on backorder.
- If you also order custom ribbons, your stock products will ship when your custom ribbons are completed, which is a 3 work-day turnaround time. Please keep this in mind when ordering stock products.
What else should I know?
We can ship to PO Boxes and military APOs, but must use USPS. If First AM Service or Saturday delivery is available in the delivery zip code, they will appear as available ship methods in the checkout process.
When do orders ship?
- In-stock product orders received by 5:00pm CT, Monday through Friday, will ship from our Wisconsin warehouse the same day. All sample products ship the following business day via USPS.
- Custom order production times listed on the product pages are business days and do not include weekends.
- If an item you order is on backorder, you will be contacted by an Account Manager the same day you place the order. Our Account Managers are available Monday through Friday 7:00am to 6:00pm CT.
Can I track my order once it is shipped?
Yes, once the boxes have gone into the shipper's package stream, you will receive a tracking number via email. You can track the package on the shippers' website: FedEx, UPS, USPS.
FedEx Ground Shipping Map from Verona, WI