Shipping Policy
How is my order shipped? Our preferred shipping carrier is FedEx. You can use your own FedEx shipping number on orders. If you prefer to ship UPS, you must provide your own shipping number. You may choose FedEx Ground, 3-Day Select, 2-Day, Priority Overnight (by 10:30am) or Standard Overnight (by 4:30pm). In some, but not all municipalities, FedEx First Overnight (by 8:30am) is available. Saturday delivery, if available. All sample products ship the following business day via USPS. If you are unsure of the best choice for your order, ask an Account Manager. We cannot be responsible for delays in transit.
How much does it cost? We charge FedEx published rates plus a $3 processing and handling fee per order. If an order comes from more than one warehouse location, only one $3 processing and handling fee will be added. If you elect to ship your order via FedEx, the cost to ship your order by all available methods will be displayed when you checkout. You must select the desired method. Shipping costs will be added to your order at the time the order is placed.
What else should I know? We cannot ship to PO boxes. We can ship to military APOs. If First AM Service or Saturday delivery is available in the delivery zip code, they will appear as available ship methods in the checkout process.
When do orders ship? In-stock product orders received by 5:00pm CT Monday through Friday will ship from our Wisconsin warehouse the same day. All sample products ship the following business day via USPS. Custom order production times listed on the product pages are business days and do not include weekends. If an item you order is on backorder, you will be contacted by an Account Manager the same day you place the order. Our Account Managers are available Monday through Friday 7:00am to 6:00pm CT. To get your question answered immediately call 877-626-3824.
Can I track my order once it is shipped? Yes, once the boxes have gone into the shipper’s package stream, you will receive a tracking number via email. You can track the package on the shippers’ website.
What about shipping outside of the U.S.?
Canadian Customers: We ship all Canadian orders FedEx. Canadian customers are charged 5% GST and any applicable fees. The broker’s fee is included in both the ground and expedited methods. Canadian customers will be charged a duty on all products not made in the Americas. Call with questions.
All Other International Customers: We ship all international orders via FedEx. Customers in countries outside the U.S. and Canada are charged separately for all VAT, duties, shipping and brokerage fees. Next-day service to Puerto Rico is available but not guaranteed.
FedEx Ground Shipping Map from Verona, WI
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