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Frequently Asked Questions

Ordering

Frequently Asked Questions

Can I get a quote before I order?
Yes, we can always provide you with a quote before placing your order. You can call us at 888.354.7868 or email us at [email protected] to request a quote.
Can I see a proof before ordering?
Yes. For custom orders, we can provide a proof to you before you decide to order. If requested, we will send you a PDF proof within 24 hours unless specified sooner. Once you receive your proof, you can request edits or reply with approval. We will not release your order into production until your approval is given.
How can I check my order history?
You will need to set up an account online before viewing your order history. Your order history is available to view under My Account. After logging into your account, click on “My Orders” in the left column. All orders will be listed on this page by order number. If you are having any trouble finding your order history or prior invoices, call us at 888.354.7868 or email us at [email protected].
Can I get a sample before I buy?
We offer free samples for most of our products. When on our website, simply click the "Order Sample" button on the product page and a sample will be added to your shopping cart. You can also request a sample via phone or email by indicating the product you would like along with your contact info and shipping address.

Artwork

Frequently Asked Questions

What file formats do you accept for artwork?
When submitting art to pc/nametag, please only send EPS or vector art files. Native files from Adobe® such as Photoshop®, Illustrator® or InDesign® will also be accepted. Please package all fonts and links before submitting.

What is Vector Art? PDF, EPS, and AI file types are vector-based graphics that retain their detailing no matter their size. JPG and PNG for example are pixel-based files that will require redrawing to ensure optimal imprint quality.

For more information, please visit our Artwork Guidelines page.
How can I send my art files to pc/nametag?
Submit your art by following the steps on our Upload Guide. Please make sure you have a quote or order number started before submitting your art. If you do not, please call us at 888.354.7868 or email [email protected] to start your order. If you need any templates, please check out the Templates & Resources section featured on product pages.
What is the art proofing process?
Once you send us your files, our art team reviews them to catch any potential printing snags. We’ll send you a proof to make sure everything looks perfect before we hit 'print’.
How long is the art proofing process?
Proofing time varies depending on the complexity of your artwork and how many rounds of revisions are needed. A straightforward design with clean, print-ready files moves through proofing quickly. More complex artwork or designs that need multiple rounds of adjustments will take longer before production begins. You can download our free templates directly from the product pages. Sending over print-ready art from day one is the single best way to keep your proofing time short.
Can I make changes to my art proof?
Yes, changes can be made to your proof until you are satisfied with the final version. If you want to make changes to your proof after approving your order, please call us at 888.354.7868 immediately. We cannot guarantee changes after that point.
Can I provide artwork from Canva?
Yes. We recommend exporting your design as a high-quality, print-ready PDF. When downloading your artwork, we suggest selecting CMYK (under "color profile"), as this is best for professional printing. Need help? Reach out before you upload and we will point you in the right direction.
Do you have templates for name tags?
Yes, we have templates available for all our name tag inserts. Visit our Template Library to see our Free Name Tag Templates and Designs that are available in Microsoft Word format.

Templates are also available on the product pages. Search for the SKU of your product in our search bar. After locating your product, scroll down to the Templates & Resources section. Any available templates will be located here.

If you cannot find a template in our library or on the product page, please email us at [email protected] and we will help you find any templates that you need.

Badge Ribbons

Frequently Asked Questions

When do custom badge ribbons ship?
Custom badge ribbons ship 4 business days after the order is placed. Combination orders of in-stock and custom ribbons will be shipped 4 business days after the order is placed to ensure all items are shipped together.
Do you have ribbons that ship today?
We have over 300 ribbons in stock with various titles such as Speaker, Sponsor, Exhibitor, or Member. To see what is available, visit our in-stock ribbon page.
What are my badge ribbon color options?
We offer our ribbons in many different colors and imprint color options. Check out our many choices below. We also offer full-color ribbons for endless imprinting options. Unsure of what color to get? We recommend ordering a sample pack. You can order a ribbon sample pack by emailing [email protected].

Foil Imprint Colors:



badge ribbon imprint colors

Badge Ribbon Colors:



badge ribbon colors

Event Badges

Frequently Asked Questions

What’s the minimum order quantity (MOQ) for event badges?
Pre-printed event badges can be ordered in quantities as low as 1.
Does production time include art proofing and shipping?
Production time is the time it takes to print and prepare your order after your artwork proof is approved. Art proofing happens before production begins, and shipping happens after it ends, so both add time on top of what you see listed. For example, a product showing a 3-day production time means 3 days of printing after proof approval, not 3 days from when you place your order.
How long does it take to get my event badges?
Standard production runs 5 to 7 business days. Rush production is available for eligible products. It is not available on fully custom die-cut shapes or orders requiring physical proof approval. If your event is within 72 hours, call us at 888.354.7868 and we will tell you exactly what is possible.
How can I customize conference badges to include QR codes?
We make it easy by using Variable Data Printing for all our pre-printed badges. This process allows us to print a unique QR code or barcode for every attendee, alongside other personalized details like names, titles, and table assignments. Simply provide your data file, and we’ll ensure each badge is customized for a seamless check-in experience.
Does it cost more for a double slot than a single slot or holes?
No, single slots, double slots, and holes are all priced the same for event badges.
Does it cost more for finishes other than gloss?
No matter the finish, the price is the same per badge.
Can I print on both sides of event badges?
Yes, most of our event badges support full-color printing on both sides. This gives you flexibility to put attendee information on the front and use the back for sponsor recognition, event schedules, maps, or additional branding. The exceptions are adhesive name tags and name badge inserts, which are typically single sided since one side attaches to clothing or sits against the holder. When you are looking at specific products, the listing will show whether single or double-sided printing is available.

If you're unsure if you need both sides printed, think about what information attendees will reference during your event. Sometimes a clean back is fine, and single-sided printing can save on costs.

Contact our Support team


Phone: 1.888.354.7868

Email: [email protected]

Activity name of this tag: PC Nametag Sitewide audience Creation Date: 02/15/2018-->