Shipping & Production Policies

Orders for In-stock Products received by 5:00pm CT Monday through Friday will ship from our Verona, Wisconsin warehouse the same day.
Orders for Custom Products will ship after they are produced. Production time is listed on individual product pages and begins the day after the order and proof are approved. Estimates are business days and do not include weekends or holidays.
Rushes are available on most products. Call 888-354-7868 for product specific details.
Carrier Delays are outside the control of pc/nametag. Once your order leaves the warehouse, we are unable to address any carrier delays. We do not refund orders due to carrier delays.
WEATHER ADVISORY: Please allow extra time for your delivery during inclement weather. Once your order leaves our warehouse, we have no control over delays due to severe weather. We do not refund orders delayed by weather.

How is my order shipped?

Our preferred shipping carrier is UPS. All ship methods result in delivery during standard business hours Monday through Friday. If you are unsure of the best choice for your order, call 888-354-7868.

UPS Ground Shipping Map for In-Stock items from Verona, WI

This map is a general representation of transit times for UPS Ground shipments. Service to some remote areas may require additional delivery days. For specific transit information, please refer to ups.com.

Do all of my stock items ship the same day?

Yes, with the following exception:

If you order custom ribbons, name tags, or event badges, your in-stock products will ship when your custom items are completed.

Can I track my order once it is shipped?

Yes, once the boxes have gone into the shipper's package stream, you will receive a tracking number via email. You can track the package on the shippers' website: UPS, USPS.

What about shipping outside of the U.S.?

Canadian Customers: We ship US based orders to Canada via UPS. Canadian customers are charged GST and any applicable fees. The broker's fee is included in expedited shipping, additional in ground. Canadian customers will be charged a duty on all products not made in the Americas. All Customs/Duties/Broker/Tax will bill separately 30-60 days after invoicing.

All Other International Customers: We ship all international orders via UPS. Customers in countries outside the U.S. and Canada are charged separately for all VAT, duties, shipping and brokerage fees. Next-day service to Alaska, Hawaii and Puerto Rico is available, but not guaranteed. International transit times are not guaranteed. All Customs/Duties?Broker/Tax will bill separately 30-60 days after invoicing.

What else should I know?

We cannot ship to PO Boxes. Military APOS must use USPS. Saturday delivery is not available online, please call us at 1.888.354.7868 to place your order.