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Sales Tax FAQs

Tax Exempt Policy


pc/nametag is required by law to collect tax in any U.S. state or U.S. territory where we have a legal presence or economic nexus. If you are a tax exempt organization, please call us at 1-800-369-8106 between 7:30 am and 5:30 pm central to request a Tax-Exempt account before planning your first order. We will coordinate as part of the process obtaining the proper Tax Exempt Certificate. You can also email us at if you are an existing customer with a question around your sales tax exempt status.

Frequently Asked Questions


  1. We were never charged sales tax before. What changed that I am getting charged sales tax now?

    On June 21, 2018, the Supreme Court of the United States ruled in favor of the state in South Dakota v. Wayfair, Inc. The decision overruled a longstanding physical presence rule, allowing states to require remote sellers to collect and remit sales tax if the business has a certain level of orders and/or revenue.

    If as a customer you are being charged sales tax, it is because pc/nametag has met the orders and/or revenue requirements.

    Link to Wayfair Information:

  2. Do I need to provide my tax-exempt certificate every time I place an order?

    No, you need to provide your sales tax exemption certificate for your first order and it will then be linked to your account for future orders.  For states that have certificates that expire you will need to provide an updated certificate once the expiration date has occurred.

  3. How is the sales tax rate determined?

    The sales tax rate is based on the ship to address of the order. (I.E. if you are located in Wisconsin but your order shipped to Illinois you will pay the Illinois sales tax rates).

  4. What documentation do I need to provide to avoid paying tax?

    You can provide us with a copy of your exemption certificate issued by your state or the appropriate exemption form manually completed.  If you are unable to obtain either we can provide you with a link to the appropriate form.

  5. In what states are you currently collecting sales tax?

    As of January 2021 we are registered in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

    Additional states can be added if we meet the individual states thresholds (see #1 above).

  6. I don’t have a tax-exempt certificate for that state, now what?

    The tax is based on the state of where the order is shipped to, so we need a tax- exempt certificate for that state.  If you have a Resale Certificate there are states that will accept your out of state certificate.  Below is a link to a list of the states that do not accept out of state certificates.
    If the state does not accept out of state certificates, you are required to pay sales tax.

  7. I’m a distributor and my client is tax exempt, can I provide you with my client’s tax exempt certificate?

    The tax exemption is based on the organization that places the order, therefore the tax exemption certificate needs to be in their name not the client.

  8. pc/nametag is the only vendor we work with that is charging tax this way, why?

    PCN will be compliant with state tax laws. Therefore, based on our level of sales and/or orders, we are required to charge tax in your state.

  9. Handling fees are tax exempt in my state, why was tax charged on shipping and handling for my order?

    Tax laws for shipping versus shipping + handling are different per state and given ours is a combination of shipping + handling we are required to charge sales tax.

  10. Why is the amount of tax charged on my final invoice different from what was showing on my quote?

    Our sales quotes state “estimated sales tax” because the rate charged on the final invoice is based on the sales tax rate at the time of shipment. A tax rate could change from the time a quote was given vs when the actual shipment occurred.